Job description:

Are you a team player looking for a challenge with a passion for thriving in a fast paced environment. We arecurrently looking for a Dispatcher to join our Team in Guleph. The role is to coordinate domestic and transborder shipments for our customers by communicating in a professional manner with the customer and source carriers to carry out the required movement.


  • Dealing with variety of different carriers to secure rates and availability and transit time.
  • Communicate specific freight requirements and procedures to drivers and carrier dispatch.
  • Arrange pick-up and/or delivery of client orders for both Domestic and Transborder
  • Tracking & tracing/monitor shipment status and relay status to customer
  • Update TMS with accessorial charges and ensure load is complete and accurate for billing
  • Schedule appointments for inbounds and outbounds
  • Coordinate container and airport deliveries to warehouse
  • Will work in both WMS and TMS to manage order fulfillment and transportation of orders
  • Communicate with CSR and warehouse operations for order completion
  • Assist customers and other third parties with inquires and problem resolution, escalate when required


  • experience in a dispatching role
  • Cross border, dangerous goods and temp controlled experience an asset
  • Knowledge of different types of equipment for transportation
  • Ability to work independently and as part of a team in a face paced environment
  • Geographic knowledge of Canada and US an asset
  • Strong verbal and written English communication skills
  • High attention to detail
  • Ability to multi-task, work under pressure and problem-solving skills
  • Knowledge of Office 365, load link, ability to learn in house TMS